You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Novels Guarantee and Return Policy
Our Suppliers offer a guarantee on their goods against breakage and apparent faults within a certain period (which is fixed from the original date of purchase). Their policy is to exchange the products if it is apparent that a factory fault caused a problem. If an article has been abused or tampered with the onus is on the suppliers to decide whether it will be replaced.
Novels thus cannot exchange a product without prior approval from the supplier thereof. However, Novels guarantees customers personal service and the least personal inconvenience in solving any problem as quickly as possible.Normal wear and tear is excluded from the guarantee.
In the case of a product being returned due to unsatisfactory circumstances, the product has to be in its original packaging and in a re-sellable condition. The postage would be at the expense of the consumer.
Novels allows 14 days from date of receipt of the goods to advise and dispatch the goods back to Novels due to unsatisfactory circumstances. Exchanges for different sizes and colours is also subject to the 14 days time limit. Exchanges need to be received by Novels before the replacement product is shipped and postage to the customer is payable on all exchanges before products are shipped.
Postage costs for the return of faulty products will be the responsibility of Novels. This will be in accordance to the warranty timeframe of the specific product.
The cancelation of a purchase has to be confirmed before 3pm on the day of order to ensure that postage expenses are not included in the return/refund of a product.
Should the customer be entitled to a refund, such refund shall be reimbursed in the same manner in which your payment was made, e.g. credit card or EFT.
Should you be entitled to a refund, you will be granted Novels Credit and have the option to convert that credit into an EFT refund.
To process your EFT refund:
- Go to My Account>Credit & Refunds
- Select the “Refund My Credit” button
- Follow the on-screen promts
Shipping
All shipping and collection of online product purchases are done from the Novels store in De Aar.
SA counter to counter:
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
Please note shipping will only take place once payment has cleared and visible in our bank account (especially EFTs).
Bank transfers may take up to 2-3 days to clear prolonging the shipping process.
Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re‑shipment.
Delivery
Please note that the order must be placed before 14:00 & if the order day falls on a Saturday / Sunday then the package will only be shipped on the Monday.
Normal Delivery
Please note that the order must be placed before 14:00 & if the order day falls on a Saturday / Sunday then the package will only be shipped on the Monday.
