Novels will try its utmost to complete all orders placed online.
Please take note that the Stock advertised online is also being sold in our physical store. We have software in place to avoid duplicate sales but it could occur that stock is sold simultaneously on both platforms and then a stock shortage may occur. Should this occur, we will endeavour to complete your order as quick as possible…Lead time is dependent on stock availability.
Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 13:00 hours. Should the product not be in stock it will take approximately 10-14 working days (plus freight transit time) for the sale to be processed. This would be communicated to the customer and therefore be the customer’s choice to continue with the sale or request a refund.
Novel’s internal stock and pricing system is susceptible to errors and we reserve the right not to honour and fulfil an order. In the event of a product not being available and discontinued the customer will be refunded in full.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence the Novels eCommerce team will contact the customer via email and provide a revised shipping schedule.
